Standard vs Express Shipping

Choosing Express Delivery at $17.95 guarantees that your order will leave our warehouse the same day when placed on a business day, before 4pm AEST or the next business day if placed after 4pm AEST Monday - Friday .Our Standard Delivery at $14.95 will leave our warehouse in 1-2 Business days.Once your package is dispatched from our warehouse we estimate next business day delivery to most places in Australia. Please be aware that, as we use third party couriers, we cannot guarantee next day delivery on any order. While we aim to get your gift delivered on your preferred date, we dispatch on the advise of our freight provider.Where the address is located in a rural area, delivery of your gift may take an extra day or two.Please note products labelled with “Special Order” will require up to two business days for this product to be available for your gift.

This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 10:00am AET Monday - Friday.Please note products labelled with “Special Order” will require up to two business days for this product to be available for your gift.

Shipping and Delivery - Get your Hampers Delivered in Melbourne

At Gift Hampers Melbourne, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are despatched with tracking information.When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance with their recommendation to have your gift delivered as close to your preferred day as possible.

If you have any queries on your delivery, please contact our Customer Service team at hello@melbournegifthampers.com.au or 1300 249 749. All queries need to be submitted within three weeks of your order being processed and shipped.Please be aware that longer delivery times are to be expected in peak periods, natural disasters, acts of god, and pandemics. All these issues are out of our control and we are not liable for delays that arise from these.

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production. Any order requesting a cancellation before despatch will incur a $5.00 cancellation fee to offset the transaction fees associated with the platfom. If personalised items have been processed, extra fees may apply to your cancellation. If your order has been packed and is ready to be shipped, a $19.95 processing fee may apply and the remainder of the cost will be refunded. If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however, please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued. Please note a processing fee of $19.95 may apply.Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.Please note our business hours are Monday to Friday, 9am – 5pm AET. If your order was placed outside of business hours, please email hello@gifthampersmelbourne.com.au and our customer service team will be in contact with you on opening on the next business day.

Returns and Refunds policy

Refunds are processed weekly and will be processed back into your original payment method. Bulk orders will be processed via EFT.Returns for change of mind must be made at the customer’s own cost and must be received by our warehouse undamaged and unopened before a refund may be issued. Refunds for change of mind will be refunded less the shipping fee. If you are wanting to return your items, please email hello@melbournegifthampers.com.au for assistance. Returns must be requested within 5 days of receiving your item. Note a processing fee of $19.95 may apply.Refunds will be issued for items not received where an investigation has been submitted to our courier and no evidence of delivery is obtainable. If your order has been delivered to an incorrect address, we will do our utmost to rectify this at our own cost. If an incorrect or incomplete address was supplied, fees may apply.Credits for damaged stock or missing items will be processed on a case-by-case basis and we must be notified of any damage issues within 5 days of receiving your delivery to provide a credit or replacement. Any damaged or missing items must be submitted to us with photographic support. Please note that, due to possible breakage during freight, we cannot send individual replacement items such as alcohol bottles, cups, decanters etc. If damage and breakage has occurred with your order, a credit or refund will be offered as compensation. In the unlikely event you are unhappy with your purchase, we ask that the parcel is returned in the same condition it was received and we will refund you for the item. Note a processing fee of $19.95 may apply.If you have received a damaged, faulty, or incorrect item, or if an item is missing from your gift, a credit or refund for that item will be issued. Unfortunately, we cannot send individual replacement items.

A NOTE ON ALTERNATE PRODUCTS

You may occasionally receive an item in a hamper that is slightly different from what is pictured; this may be in colour, flavour or type. While it is always our aim to send you exactly what is pictured, we do occasionally run out of stock and may need to use an alternative product to finish off your gift. When this happens, we always choose an item that is as close to the original item as possible, and is of equal or greater value. And most importantly, your gift will still look amazing.

SPECIAL ORDER PRODUCTS

Please note products labelled with “Special Order” will require up to two business days for this product to be available for your gift. These items are pre-order only. If you are interested in a special item, please contact us and we will try and work with you to make your gift extra special. If you have any other further queries in regards to refunds or in relation to orders, please contact the Gift Hampers Melbourne Customer Service team on 1300 249 749 or email at hello@gifthampersmelbourne.com.au*For all orders placed through our website, refunds will be made to the same card, Paypal, or Afterpay account that was used to pay for the original order. For any corporate orders paid via invoice, we will require your bank details to send you the refund.

If you would like to amend your order, please contact us within 1 hour of placing the order – Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.

Gift Hampers Melbourne is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.gifthampersmelbourne.com.auThe Gift Hampers Melbourne business is Australian-owned and operated. The products, information, and other materials within this website contain information sourced from around the globe, providing you with the best quality and information. All comments and statements made on this website and corresponding social media sites are based on Gift Hampers Melbourne's personal view only and are not intended as medical or legal advice in anyway.Gift Hampers Melbourne may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All material on this Website is owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne, This includes, but is not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by us or by other parties that have licensed their material to us.Material on any website owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne, is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne.Use of the materials on any other Website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyright, trademarks, and proprietary rights and is prohibited.

Gift Hampers Melbourne values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site that can be viewed without providing personal information, however, some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list, or via general inquiries. Your personal information is stored securely, and Gift Hampers Melbourne may use this information to provide the best service to you, our customer.

Gift Hampers Melbourne records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Gift Hampers Melbourne, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation, or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

Whilst Gift Hampers Melbourne makes every effort to ensure the availability of products shown on this site, there may, occasionally be items unavailable. Where this may occur, we will substitute the product for another with the same or greater value.

Gift hampers and extras included in this website that contain alcohol may only be sold to individuals over the age of 18 years. Penalties of $6,000+ apply for supplying alcohol to a person under the age of 18 years. Penalties of $500+ apply for a person under the age of 18 years to purchase or receive liquor. Upon delivery, proof of age may be requested by the courier driver.

Gift Hampers Melbourne will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify, or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

PRIZES, GIFTS & GIVEAWAYS

Subject to any specific terms or conditions that may be displayed with any prize, gift, and/or giveaway at the time they are presented, note when prizes, gifts or giveaway items or the like are offered, displayed, or advertised on our Website, it is to full extent permitted by law. Gift Hampers Melbourne reserves the right to withdraw the offer of the prizes at any time prior to the time the recipients of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prizes. In the event that Gift Hampers Melbourne is unable to supply the exact gifts and/or giveaway items displayed to you for any reason, we may supply in it/their place an alternative item of a similar nature and value, and the supply of the alternative items will be in complete satisfaction of obligation to the recipient's in respect of the gift's and/or giveaway items, to the extent permitted by law.

SOCIAL MEDIA & WEBSITE INTERACTION

The Website may contain areas where Gift Hampers Melbourne encourages input from our consumer base. Gift Hampers Melbourne is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Gift Hampers Melbourne reserves the right to remove any material for any reason and may restrict, suspend, or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.Furthermore, we ask that all participants be respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.