Terms and Conditions
Gift Hampers Melbourne is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.gifthampersmelbourne.com.au
The Gift Hampers Melbourne business is Australian-owned and operated. The products, information, and other materials within this website contain information sourced from around the globe, providing you with the best quality and information. All comments and statements made on this website and corresponding social media sites are based on Gift Hampers Melbourne's personal view only and are not intended as medical or legal advice in anyway.
Gift Hampers Melbourne may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.
TRADEMARKS, COPYRIGHTS & RESTRICTIONS
All material on this Website is owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne, This includes, but is not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by us or by other parties that have licensed their material to us.
Material on any website owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne, is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of A & S Group Holdings Pty Ltd, trading as Gift Hampers Melbourne.
Use of the materials on any other Website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyright, trademarks, and proprietary rights and is prohibited.
PRIVACY POLICY
Gift Hampers Melbourne values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site that can be viewed without providing personal information, however, some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list, or via general inquiries. Your personal information is stored securely, and Gift Hampers Melbourne may use this information to provide the best service to you, our customer.
SHARING PERSONAL INFORMATION
We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law.
COOKIES
When you visit our site, Gift Hampers Melbourne, and/or a third party, may place cookies on your browser to collect the following non-personally identifiable information, including but not limited to browsing activity, pages viewed, time spent on each page, and referring website address. This information may be used to report on website activity to optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.
PURCHASING & PAYMENT
Gift Hampers Melbourne records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Gift Hampers Melbourne, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.
LEGAL OBLIGATION
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation, or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.
PRODUCT AVAILABILITY
Whilst Gift Hampers Melbourne makes every effort to ensure the availability of products shown on this site, there may, occasionally be items unavailable. Where this may occur, we will substitute the product for another with the same or greater value.
GIFTING OF ALCOHOL
Gift hampers and extras included in this website that contain alcohol may only be sold to individuals over the age of 18 years. Penalties of $6,000+ apply for supplying alcohol to a person under the age of 18 years. Penalties of $500+ apply for a person under the age of 18 years to purchase or receive liquor. Upon delivery, proof of age may be requested by the courier driver.
PROMOTIONS & OFFERS
Gift Hampers Melbourne will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify, or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
PRIZES, GIFTS & GIVEAWAYS
Subject to any specific terms or conditions that may be displayed with any prize, gift, and/or giveaway at the time they are presented, note when prizes, gifts or giveaway items or the like are offered, displayed, or advertised on our Website, it is to full extent permitted by law. Gift Hampers Melbourne reserves the right to withdraw the offer of the prizes at any time prior to the time the recipients of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prizes. In the event that Gift Hampers Melbourne is unable to supply the exact gifts and/or giveaway items displayed to you for any reason, we may supply in it/their place an alternative item of a similar nature and value, and the supply of the alternative items will be in complete satisfaction of obligation to the recipient's in respect of the gift's and/or giveaway items, to the extent permitted by law.
SHIPPING
Our deliveries are made by a Third Party Courier, see our Delivery Info for more details!
CORPORATE & BULK ORDERS
Bulk orders must be approved in writing by the customer with agreement to payment terms.
Orders are accepted on the condition that the goods will be produced and invoiced at the price ruling at the date the goods are despatched. The Customer shall make payment to Gift Hampers Melbourne according to the due date on the invoice. The customer acknowledges that any breach of payment terms will enable Gift Hampers Melbourne to exercise its rights to cancel the order and take legal action for the recovery of monies outstanding.
Credit card payments may attract a processing fee of up to 2%. No fees apply for direct deposit payments; however, orders will not be processed until payment is received. The Customer shall not be entitled to withhold payment of any sums after they become due by reason of counter claim.
No bulk order will be put into processing or production until payment has been received in full.
In the event that the Customer specifies a delivery date, Gift Hampers Melbourne will use its best endeavours to comply with the Customers request. In no circumstances will Gift Hampers Melbourne be liable for any loss or damages in the event that it is not able to comply with the customer’s request for delivery at a certain time. The Customer acknowledges and agrees that it will not make a claim against Gift Hampers Melbourne where preferred delivery dates are not met.
Orders placed with Gift Hampers Melbourne cannot be cancelled without written acknowledgment and approval. In the event that Gift Hampers Melbourne accepts the cancellation of any order placed, we shall be entitled to charge a reasonable fee for any work completed on behalf of the Customer to the date of the cancellation and may include fees for processing, cancellation, and restocking.
SOCIAL MEDIA & WEBSITE INTERACTION
The Website may contain areas where Gift Hampers Melbourne encourages input from our consumer base. Gift Hampers Melbourne is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Gift Hampers Melbourne reserves the right to remove any material for any reason and may restrict, suspend, or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.
Furthermore, we ask that all participants be respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.
DISCLAIMER & LIMITATION OF LIABILITY
Gift Hampers Melbourne endeavours to ensure that sites linked to and/or from our website are relevant, however, we are not responsible for the content on any external sites and therefore cannot be held responsible for any loss or damage related to the use of any information contained in these sites.
Your use of the Website is at your own risk. To the extent permitted by law, neither Gift Hampers Melbourne nor any party involved in creating, producing, or delivering the Website accepts any liability for the accuracy or inclusiveness of the information contained on the Website, whether or not the Owner is aware of such errors or omissions. Furthermore, neither Gift Hampers Melbourne nor any party involved in creating, producing, or delivering the website bear any responsibility for any errors, omissions, defamatory, offensive, or illegal conduct of any user of the Website.
If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us at hello@gifthampersmelbourne.com.au or call 1300 249 749
Thank you for visiting Gift Hampers Melbourne